Frequently Asked Questions
Everything you need to know about our premium commercial-grade seating.
Where is Richardson Seating furniture manufactured?
We take pride in our heritage; the majority of our commercial-grade chairs and bar stools are handcrafted at our manufacturing facility in Chicago, Illinois.
What is the typical lead time for an order?
Since many of our products are made-to-order with custom upholstery, standard lead times typically range from 2 to 4 weeks depending on the order size and material availability.
Do you offer custom upholstery options?
Yes, we offer a wide variety of vinyl and fabric options. We also accept 'Customer's Own Material' (COM) if you have a specific fabric you would like us to use for your project.
What is your return policy for furniture?
Because our items are custom-built to your specifications, we generally do not accept returns. However, we offer a robust warranty against manufacturing defects to ensure your satisfaction.
Are your products suitable for high-traffic commercial use?
Absolutely. Our furniture is engineered specifically for the rigors of the hospitality industry, featuring heavy-duty steel frames and high-density foam designed for long-term durability.
How do I track my shipment?
Once your order is completed and dispatched via our freight partners, you will receive an email confirmation containing the BOL (Bill of Lading) number and tracking details.